Unity CUE & CME

Cisco Course v4.0 | CallManager Express v4.0 & Unity Express v2.3  Prepares for Cisco Exam 642-144 IPTX
Learn CallManager Express (CME) and Unity Express (CUE) architecture, components, functionality, and features for up to 240 IP phones. Lab exercises reinforce learning as you build CME and CUE networks using Voice over IP (VoIP). Simple VoIP concepts are also covered and applied in the labs.

We offer a unique, real-world IPTX lab environment that teaches you how to build a CallManager Express telephony network that includes internal dialing destinations as well as destinations on the PSTN. We have set ourselves apart from other Cisco training providers by enhancing our IPTX hands-on labs to include dialing to such destinations as 7-digit local, 10-digit local, 11-digit long distance, international, and 3-digit service codes such as 411 and 611. Dialing to local and remote PBX destinations is also included. Our lecture and labs include configuration of Unity Express for Voice Mail, Administration via TUI, AutoAttendant, and VPIM for voice mail networking. No other training company offers a unique, real world lab solution like ours!

Audience
Network engineers who will be designing IP telephony solutions that include the deployment of Cisco CallManager Express and associated products.

Upon Completion of this course you will learn

• Cisco CME system features, positioning strategies, and deployment models
• Key features and functionality of a Cisco CME system
• CCME/CUE market, positioning strategies, and deployment models
• Differences between traditional voice and Voice over IP
• Configure IP phones for use in a Cisco CME network
• Key features and functionality of Cisco CME
• Key features and functionality of Cisco CUE
• Configure analogy voice interfaces, digit voice interfaces, and dial peers to set up VoIP communications.
• Configure additional Cisco CME features, including GUI features, phone features, TAPI, and network management
• Learn to install CUE, configure AutoAttendant, configure users and groups, and configure Voice Mail
• Configure Voice Mail features, such as message notification and integrated messaging
• Upgrade CUE and troubleshooting
• Cisco CME/CUE deployment scenarios and issues

Training Class Covers

1. Cisco CallManager Express Fundamentals

Discover the features, positioning strategies, and deployment models of CiscoCallManager Express.

• Key Features and Functionality of Cisco CallManager Express System
• Differences between Traditional Telephony and VoIP
• Challenges and Solutions of VoIP Delivery
• Terminology of QoS and Key Steps to Implementing QoS
• Cisco CME Voice Packet Handling Methods

2. Cisco CallManager Express Configuration

Examine the features and functionality for CME, and configure CME to support IP phones.

• Cisco CME Features and Functionality
• Cisco CME Network Parameters
• IP Phone Registration
• Ephone-dn and Ephone
• CallManager Express Files
• Initial Phone Setup

3. PSTN Interfaces and Voice Dial Peers Configuration

Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.

• Analog and Digital Voice Interfaces
• Configuring Analog and Digital Voice Interfaces
• Dial Peers
• Call Setup and Digit Manipulation
• ITU Supplementary Services

4. Configuration of Additional Cisco CME Features

Configure additional Cisco CME features, including GUI features, phone features, TAPI, and network management.

• Cisco CME GUI Features
• Configuring Phone Features
• Configuring SIP Phones
• Class of Restriction
• Basic ACD Functionality
• TAPI Support for Unified CME
• Network Management for Cisco Unified CME

5. Cisco Unity Express AutoAttendant and Voice Mail Configuration

Install CUE, configure AutoAttendant, configure users and groups, configure voice mail, upgrade CUE, and troubleshoot.

• CUE Installation and Upgrade
• Initializing CUE
• Configuring AutoAttendant
• Configuring Users and Groups
• Configuring Voice Mail
• Troubleshooting

6. Designing Cisco CME/CUE Networks

• Deployment Scenarios and Design Considerations
• Deploying Voice Mail with Cisco CME

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